In order to enhance students' understanding of hotel room management courses and cultivate their practical knowledge, Assistant Professor Salott Chau from the Faculty of Hospitality and Tourism Management at the Macau University of Science and Technology led the D1 class of Room Management to the Parisian Hotel in Macau for on-site observation and learning on March 25, 2025. This classroom practice activity was designed and arranged by The Parisian Hotel. The managers from different departments has provided students with vivid and exciting introductions on the daily operations and management of the hotel.
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The journey of the Parisian Hotel started from the hotel lobby. The concierge supervisor led the students to the hotel front desk and introduced them to the overall situation and basic services of the hotel. They also allowed the students to visit the concierge logistics area, focusing on explaining the work content of the concierge department, the one-stop service and personalized service of the hotel. In addition, they provided professional answers to various questions raised by the students in the luggage area of the hotel.
Group Photo
Next, the students followed the supervisor to the back office of The Parisian Hotel such as hotel's staff restaurant, staff internet area, and linen room. The head of the housekeeping department introduced the specific work of the hotel's housekeeping department and explained in detail the operation and structure of Housekeeping, allowing students to understand the actual work content of housekeeping management.
Group Photo
The Parisian Hotel is an all-suite hotel, and the hotel has specially opened a popular suite for observation - the Champagne Suite - for classroom practice activities. The students were all very interested in the internal structure of the guest room, fully focused on listening to the supervisor's explanation of the details of guest room work, studied guest room management practices seriously, and actively participated in the Q&A session, asking many novel and interesting questions, including: "How often do we wipe the glass outside the hotel room?" The answer was four months.
At the end of the journey, the supervisor led the students on a free trip to the Q-Cube Kingdom on the sixth floor of the Parisian Hotel. While enjoying the hotel's amusement facilities, they introduced the hotel's activities and deepened their impression and understanding of the hotel. In addition, the whole class also took precious group photos for a good memory there.
Through this on-site visit and learning activity in the hotel, students have gained practical experience, improved their understanding of hotel room management practice, and gained a deeper understanding of the hotel industry. This is very beneficial for students' course learning and future employment choices.
