【Upcoming Event】The Faculty of Hospitality and Tourism Management Holds Third Session of 2402 Semester’s Seminars by Masters from Tourism Industry

【Upcoming Event】The Faculty of Hospitality and Tourism Management Holds Third Session of 2402 Semester’s Seminars by Masters from Tourism Industry

Topic：Delivering Guest Experience Excellence: How to Earn Loyalty and Advocacy in the World of Hospitality and Luxury

Date：April 12th, 2024 (Friday)

Time：10:30 - 12:00

Venue：N317

Organizer：Faculty of Hospitality and Tourism Management, Macau University of Science and Technology

Guest Speaker：Mr. Ben Smith, Associate Professor at Hotel Institute Montreux, Switzerland.

Mr. Ben Smith is an Associate Professor and Certified Customer Experience (CX) Professional. He has been involved in the hospitality education industry for many years and has extensive teaching and practical experience. This session will delve into how to use technology and data to personalize guest experiences and turn them into loyal advocates.

Should you have any questions, please feel free to contact the faculty office (telephone number 8897-2381 or 8897-2382, Email: FHTM_inquiry@must.edu.mo)